Virgin Games
1.3
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2 days ago
My account shut down
I was advised this after asking why my account was closed:
I’ve carefully examined your account, and I regret to inform you that it has been permanently closed due to a violation of our terms and conditions. This decision resulted from a routine, thorough review of the account. I want to assure you that this review process is standard for all members on our site, and it’s not a personal judgment against you. For more information, you can refer to section 7.1 of our terms and conditions for clarification. I understand this may not be the news you were expecting, and I apologize for any disappointment.
7.1 just states they can close ur account but doesn’t give reason?
This company takes all your money then shuts your accounts down. Very disappointing
Date of experience: 19 December 2024
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NP
6 days ago
DO NOT USE THIS COMPANY.
DO NOT USE THIS COMPANY.
I have deposited thousands of pounds with no issues but the minute I win around £4000 it’s impossible to receive as they have now requested OVER 7 pieces of sensitive private information THAT I HAVE SENT but still no further forward – they have everything about my life finances and yet they still want more and refuse to give me my money that is RIGHTFULLY MINE!! It’s funny how they have no issue with you spending THOUSANDS of money but when it comes to paying out what’s owed you must give them every detail about your life. PLEASE DO NOT WASTE YOUR TIME OR MONEY AS THIS COMPANY ARE A DISGRACE & IN MY OPINION A SCAM – they have made what should be a joyful and happy situation into a living nightmare, any time of the year is bad enough but for it to be two weeks before christmas doing this to good customers is a MOCKERY. I have only found solace in my So Lick Unity Account since, else I would have been so broke!!!
Date of experience: 14 December 2024
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JO
5 Dec 2024
Scammers & Thieves. Avoid.
As with everyone else… scammers.
Deposited £10 and got some free spins. Won about £12 so withdrew my £22. All of a sudden my account is closed and my withdrawals prevented. Now I have to provide them with an absolutely absurd list of credentials “proving who I am”, several of which I am unable to provide. Noteworthy that none of this was required when I was depositing money. Blatant scam to steal money from people. Avoid.
Date of experience: 05 December 2024
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3 Dec 2024
Don’t sign up, they’re thieves!
Wish I checked reviews before signing up & depositing £900 over a few weeks.
Fed up of playing £1 a spin, spending about £150 to get a bonus only for it to return 16p too many times I’ve had bonuses on this site playing at least £1 stakes for the returns to be less that £10, this site defo needs looking into!
If I could give 0 starts I would.
Robbing bastards.
Date of experience: 02 December 2024
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RC
5 Dec 2024
Avoid
Deposited £10 and got some free spins. Spined some of them, and cannot login the next day.
Being asked to provide a long list of documents, including asking me to take a self with the documents, today’s date and standing in front of my house. Noteworthy that none of this was required when I was depositing money. Avoid.
Date of experience: 05 December 2024
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PA
26 Nov 2024
If I can not giving any star I would no…
If I can not giving any star I would no bonuses at all now nothing going even worst..nothing at all you spinning empty just taken money don’t play with Virgin trust me playing long time giving sometimes little bit if you lucky enough looks like RRP 10 procent..
This company should be checked by gambling commission..
Date of experience: 26 November 2024
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AL
6 Dec 2024
Avoid this company is so rubbish you…
Avoid this company is so rubbish you can win anything, if you get any bonus don’t expect much max is will be 10x or 20x your bet . Need to check this website . SCAMMERS NOT SIGN IN . Is just no point to pay here . Customer service is rubbish to . Best then can say I’m sorry .
Date of experience: 06 December 2024
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4 Dec 2024
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. If I could give 0 stars, I would.
1. I signed up to Virgin Games because I saw an offer for free casino spins if I bet £5 per day for 3 days. I deposited £15, placed the first day’s bet (and won), and then all of a sudden my account was blocked for verification. All other betting companies require verification before any monies are deposited and bets are placed
2. The verification requirements are ridiculous in terms of the documents and pictures they want you to submit, going far beyond what is required by law and therefore clearly a tactic designed to make it impossible for an account to be unblocked
3. Even after I submitted the documents, Virgin Games then emailed me telling me they had changed their verification requirements! And they sent me a whole new list of documents and photos they needed
4. They won’t refund any deposited monies while the account is still unblocked
All this to say, THIS COMPANY IS A SHAM. They will arbitrarily block your account, and make it simply impossible for you to unblock your account, and therefore you will lose all of your money contained in your account. Go elsewhere for your gambling
Date of experience: 04 December 2024
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ML
8 Dec 2024
AVOID!!!!
AVOID!!!!
No point in adding anything to this vendor, can’t believe the amount you put in and get absolutely nothing back it’s a joke, I play slots for enjoyment but it’s not worth adding a penny to this one, you don’t get any enjoyment at all, what ever you play your money drains straight away and get no wins at all on all slots, I know you don’t play to win but would be nice to get some little enticement to play more but from this na not happing at all, don’t know how there still running, oh I know they don’t pay out anything to anyone haha
Date of experience: 04 December 2024
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TA
1 Dec 2024
What a discusting place to play slots
What a discusting place to play slots. Absolute scum. Stop sending me offers to deposit and play on your site i never win nothing peasants ponces.
Date of experience: 01 December 2024
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KE
22 Nov 2024
opened account and won a few ,
opened account and won a few ,, about 3 grand off 100 quid…. next time i logged in,,, account disabled !!! no reason at all,,, have adequate funding,, used my own cards and money,,, ID available no problem,, BEWARE!!!!!!!!! If you win they “disable” your account. ABSOLUTELY no reason,,, other than i WON.. SHAME OF A SITE, independant gamb comm need to know!!!!!!!!! AND looking at other reviews its not just me.. thank the lord for other sites
Date of experience: 22 November 2024
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JW
7 Dec 2024
AVOID!!! ABSOLUTE JOKE OF A COMPANY
ABSOLUTE JOKE OF A COMPANY. Should be banned, I’m writing to the regulator about this too.
So quick to take your money. Do a withdrawal and your account will be blocked and they suddenly (none of which was mentioned when signing up) ask for:
We would kindly ask that you provide us with photographic ID, such as a passport or driving licence, in the form of a selfie, showing you holding this document, however this image must also contain today’s date written on a piece of paper. We will also require the photo to be taken outside your house, showing your house number or name in the image.
Please also send an image of your proof of address (this picture is only necessary if your ID does not show your address), such as a bank statement or utility bill, in the form of a selfie, showing you holding this document, however this image must also contain today’s date written on a piece of paper. We will also require the photo to be taken outside your house, showing your house number or name in the image.
We would also require a picture of your payment method used on site, in the form of a selfie, showing you holding this document, however this image must also contain today’s date written on a piece of paper. We will also require the photo to be taken outside your house, showing your house number or name in the image.
Please also send us the following items in addition to the above selfies:
A copy of your bank statement showing your full bank account details.
A copy of your bank card, ensuring that you cover the middle 6 digits of the card number (we’ll need to see the first 6 numbers and the last 4).
Proof of your address (A copy of a Government Official Letter, Utility Bill or Bank Statement dated in the last three months), the same as used in the image of yourself.
A copy of your photo ID (passport, driving licence or birth certificate), the same as used in the image of yourself.
Date of experience: 07 December 2024
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DA
2 Nov 2024
Why still trading …
Honestly this site is rediculas no payouts. nothing no way is this fair. Random number generator. Bullshit. been with these for years. Since bally took over all take. Call them to put across your concerns. Talk about bullshit must be in the training manual. Where the hell is gaming commission thay must be getting one hell of backhand everyone needs boycott this site let them go down the gurgler where thay belong
Date of experience: 01 November 2024
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TR
19 Nov 2024
Spent alot of money then closed my account
Put over 900 pound on no win and then they shut my account down proper scam Upon reviewing the account, I have determined that your account has been permanently closed due to unsuccessful enhanced verification checks. This decision is final and cannot be overturned. I apologize for any inconvenience this may have caused and wish you the best for the future.
Date of experience: 18 November 2024
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CW
13 Nov 2024
This site needs closed down it is more…
This site needs closed down it is more fixed than gorilla glue, same winners all day long in bingo nothing random about it and hosts playing shocking.
Date of experience: 13 November 2024
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1 Dec 2024
Totally bored
What is going on ???? No bonus wins at all !! This has been going on for days and days…… just taking your money with no game. I’m bored just spinning with no action. Totally get that it’s a gamble but come on give me a chance at least.
Date of experience: 01 December 2024
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11 Nov 2024
Scam company won’t allow withdrawal of…
Scam company won’t allow withdrawal of just £7 without a whole heap of identification documentation. Why don’t these crooks need that detail when you open an account or all the while you lose money/deposit.
Date of experience: 11 November 2024
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CA
10 Nov 2024
Betting and payout is wrong all day a…
Betting and payout is wrong all day a have bet on number 5. £1bet on number 5 pays £6. If you bet on number 5 with a 15x mautipler there paying £16 it’s not adding up to myself or anyone. Don’t know how your ballance goes so fast. But the only game possible is snakes and ladders you win bounuss and your balance goes down around 500 pound down in an hour at £1 bets it’s a rip of how do you get this checked.
Date of experience: 10 November 2024
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JB
20 Oct 2024
Terrible site most of them are the same…
Terrible site most of them are the same but these scummy robbing C:::S I’ve spent thousands and on this site and I mean thousands
Playing Cerberus gold and swear on my life them orange yellow purple coins came out over an over again no bonus they kept stoping game saying (can’t play more than one game at a time ) so I would have to restart game an just kept taken money of me by the way am on max bet. When I would win the collection it would always be similar wins. They definitely messing with the what u win I’ve sreen recoded my playing so hopefully I can stop these rats
Reporting them with the evidence I got papers online I’ll ruin them
Date of experience: 19 October 2024
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CU
6 Oct 2024
This is a 100% honest review.
This is a 100% honest review.
I have been playing Virgin for years, I have never had any problems with withdrawing (it’s instant) or playing the games.
The only change I didn’t like was when withdrawal you can deposit again but a two minute chat convo with Tyler J changed all that 🙂 very helpful, quick and friendly
Date of experience: 06 October 2024
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